Effective January 1, 2017 AETNA became the plan administrator for our health care benefits. Member Service representatives are available at 1-800-424-4047 to assist you. Additional information is also available via the AETNA Website and their Mobile Apps for smartphones & tablets.
Please note, when resolving claims issues...
We ask that you contact the member representative at AETNA to address questions or concerns about the processing and payment of your healthcare claims. If you are unable to resolve your questions with a Member Service representative, please contact the Director of Human Resources at the District Office, 717-664-8540. Always ask for the first name of the representative with whom you speak and note the time and date of your conversation - this will assist in the resolution of a claim in the event of more detailed review.